We do not accept returns on coffee due to the perishable nature of coffee, and to avoid contamination as a food manufacturing facility. However, we are willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at 541-338-9585 or 888-Café-Mam within 5 days of receiving your order. We will do our best to ensure that you are satisfied.Non-coffee items:
We would like you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to firstname.lastname@example.org (or call us at 541-338-9585 or 888-Café-Mam). We will contact you with information on how your return will be processed.Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A 10% restocking fee will be charged on all returns.Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. A 10% restocking fee will be charged on all returns.
All returns should be sent to:
Café Mam / Royal Blue Organics
Attn: Mail Order Return
4000 E. 22nd Avenue
Eugene, OR 97403
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.